dotPH

1. How do I make modifications to my domain?
The easiest way is to use our online Domain Manager by logging on to our website and clicking the Domain Manager link. There are step-by-step instructions for making modifications to your domain. You can also call our Helpdesk at (632) 637-2104 to 05, between Monday to Friday, 9 am to 5 pm Manila Standard Time (GMT +8).

For lifetime domain owners, you may download the form applicable to your modification. Fill out the form and upon completion, send it to us by post or through fax at (632) 6327319. The modifications will be effected upon receipt of payment.

2. What type of modifications can I make?
The following information may be modified:

• Primary contact (domain owner) name, organization, e-mail address and postal address.
• Secondary contact (technical contact) name, organization, e-mail address and postal address.
• name server information and IP address.

3. How do I change the Primary Contact of my domain?
Download the Registrant Name Change Form under Domain Manager link, fill it up and submit the signed form to us by post, fax (632) 632-7319 or hand-deliver to our office. The signatory must be either the Primary Contact on record or the CEO, President or Member of the Board of the domain owner's organization.

If you are changing the Organization or Registrant Name, this form must be notarized for your own protection.

4. Can I modify the domain name itself?
NO, definitely NOT. All domain information can be modified except for the domain name itself.

5. Who can make modifications to the domain?
For online modifications, authorized personnel in possession of the user name and password to access the Domain Manager. When submitting modifications through fax, mail or in person, signatory should be either the current Primary User (in case of change of registrant information) or the Secondary User (for all other modifications).

6. How much does it cost to transfer ownership of a domain from one party to another?
The terms of transferring ownership are to be negotiated and agreed upon by the current registrant and the prospective registrant. DotPH does not mediate such agreements. Modifying the domain information to reflect the new registrant is free for regular domains and costs P1,350.00 for lifetime domains which do not wish to convert to regular status.

7. How long does it take for changes to my domain name to go into effect?
Name Server changes:
Upon entry, it takes at least 8 hours for name server changes to propagate to name servers around the world. You should always allow a minimum of 24 hours for name server changes to fully take effect.
Contact information changes:
Changes to contact information are reflected upon entry on the database.

8. I registered my name but need to make changes to the original contact and/or DNS information I provided, what do I do?
Any changes that need to be made from the original contact or information provided during the registration process can be made. Please refer to "Domain Manager" link via our website and follow the instructions provided.

9. My domain expired and I need to renew it right away?
Enter the Manage Domain link. Log in using the e-mail address you used in registering the domain where you received renewal email notification. Enter your password and use your credit card to renew.

10. What if I forgot my password?
Click on the "Forgot password?" button. Answer the password question and proceed to log in. If you have not previously set the password challenge, click "Forgot Password?" button then click on "Email Password" button and your password will be sent via email.

11. What if I don't know my password since my ISP or Web hosting company manages my account?
No problem, as long as your email address is listed as the primary or secondary contact, you can log-in and renew your domain. If it is not your e-mail address that is on record, you cannot retrieve the password and need to request for change of e-mail address. Contact our Helpdesk for details.

12. What if I got my domain from a Registrar and they locked it to prevent me from accidentally bringing my mail server or website down?
Coordinate with your Registrar so that they can make the necessary changes.

13. What if the employee who registered the domain has left the company?
He's listed as the primary contact, and we can no longer reach him.
The President or CEO of the company listed as the Organization may request to change the primary contact. Download the Change of Registrant Form and fill in the necessary information. Have the completed form notarized and fax (+632-6327319) or mail it to us. Notarized form is required for your own protection.

14. What if I need to renew immediately and I don't have a credit card?
You may also pay using cash or check. For your own protection, we only accept cash payments if hand-delivered to our office. Checks must be sent via courier (e.g. JRS Express). Renewal will be implemented only upon receipt of payment.

15. What if I have multiple email addresses and I can't recall which one I used to register my domain?
If the email address is not in the database, it will return an error message- "user not found". Contact our Helpdesk for assistance.

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